MTS Markets International, Inc. business continuity planning

  • MTS Markets International, Inc. business continuity planning


MTS Markets International, Inc. (“MMI”) has developed a Business Continuity Plan that conveys how we will respond to events that significantly disrupt our business. Because the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.

Contact us

If after a significant business disruption you cannot contact us as you usually do at 212-257-4062 or via email at, or at our web site:

If you cannot access us through either of those means, you should contact our clearing firm, National Financial Services, LLC at 877.262.5950 or by visiting and clicking on Business Continuity and Other Disclosures for instructions on how you may transact securities business such as entering orders, accessing funds by check or wire, transferring assets between accounts, and obtaining information about balances and transactions in client accounts. If you have electronic access to your account, you will be able to perform these types of transactions via that portal.

Our business continuity plan

We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.

Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counterparty impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.

Our clearing firm, National Financial Services, LLC  backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within four (4) hours. Your orders and requests for funds and securities could be delayed during this period.

Varying disruptions

Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within four (4) hours. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and recover and resume business within less than twenty-four (24) hours. In either situation, we plan to continue in business, transfer operations to our clearing firm if necessary, and notify you through our website or our customer emergency number, 212-257-4062. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customer’s prompt access to their funds and securities.

For More Information

If you have questions about our business continuity planning, you can contact us at 212-257-4062 or via email at|.